Refunds/Cancellations

Effective Date: 21-Feb-2025

At Lifeeazy, we are committed to providing a seamless healthcare experience. Our refund and cancellation policy is designed to ensure transparency and customer satisfaction while adhering to applicable regulations.

1. Order Cancellations

• Before Dispatch: Customers can cancel their order before it is dispatched. A full refund will be initiated to the original payment method.

• After Dispatch: Orders cannot be canceled once dispatched. However, you may be eligible for a return/refund as per our return policy.

2. Returns & Refunds

• Eligibility for Returns:

  • Items must be unused, unopened, and in original packaging with the invoice.

  • Returns must be requested within 3 days of delivery.

  • Perishable, temperature-sensitive, or personalized medicines cannot be returned unless damaged or incorrect.

• Refund Process:

  • If eligible, refunds will be processed within 5-7 business days after verification.

  • Refunds will be credited to the original payment method or as store credit.

  • Shipping and convenience fees are non-refundable, unless due to Lifeeazy’s error.

3. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect product, contact our support team within 24 hours of delivery with images.

• A replacement or refund will be processed after verification.

4. Subscription & Service Cancellations

• For subscription-based services, cancellations can be made before the next billing cycle.

• No refunds for partially used subscription periods.

5. Contact Us

For any refund or cancellation requests, please reach out to: 📧 Support Email: [e-mail] 📞 Helpline: [phone]

Vivify Healthcare Private Limited reserves the right to update this policy at any time.